Your support team gets the ticket but has no idea what the AI did or why. Ledda shows the full conversation trace — no engineering help needed.
Here's what changes when your support team can see inside AI conversations.
To understand what the AI actually did
Of AI tickets escalated to engineering
For support to get full conversation context
Find issues before customers report them
Sound familiar? You're not alone. This is the #1 pain for teams shipping AI products.
A customer writes in angry. You open the ticket. You have zero context. So you ping engineering, wait hours, and by the time anyone figures it out — the customer is gone.
The AI completed the conversation. But it skipped the refund, hallucinated a policy, or gave the wrong answer. Nobody noticed — except the customer.
Every "weird AI response" ticket means a developer drops what they're doing, digs through logs, and explains what happened in plain English. Five times a day.
How it works
Ledda turns every AI conversation into a clear timeline your whole team can read.
Paste the session ID from your support ticket, pull up the full conversation, and understand what went wrong — without asking anyone.
Every LLM call, tool execution, and decision point with timing and cost. You'll see exactly where the AI went off track.
Automated evaluations flag conversations where the AI skipped steps, hallucinated, or only partially completed a request.
15-minute live walkthrough. We'll connect your traces and show you what your AI agents are actually doing.
Book a DemoLive demo with your own data. No commitment.
Any LLM-based agent or assistant. We support OpenTelemetry, Traceloop, LangChain, and OpenInference out of the box. If your system produces traces, Ledda can ingest them.
No. Ledda is built for support, CS, and product teams. You can find a conversation, see what the AI did, and understand what went wrong — without reading code or querying a database.
Those are developer tools for debugging prompts and chains. Ledda is for the people who talk to customers — support leads, CS managers, product teams. We show conversation-level context, not raw LLM internals.
Most AI failures don't throw errors. The agent completes the conversation, but it hallucinated an answer, skipped a step, or only partially handled the request. Traditional monitoring misses these entirely. Ledda catches them.
If you already have tracing (OpenTelemetry, Traceloop, etc.), under 10 minutes. Point your trace exporter at Ledda and conversations start appearing immediately.
We're in early access. Book a demo and we'll walk through pricing based on your volume and team size.